Survey: Most Corp. Travelers See Culture Cost in Virtual


Nearly two-thirds of American business traveler respondents suggest virtual work situations have taken a toll on work productivity and workplace culture, according to a survey released Monday by the American Hotel and Lodging Association.

The survey, conducted March 8-9 by business intelligence company Morning Consult on behalf of the AHLA, included a national sample of 2,210 respondents who are employed adults. Of those, 256 respondents, or 12 percent, identified as working in a job that typically involves work-related travel or who expected to travel for business at least once this year. .

Willingness and approval for the US Centers for Disease Control and Prevention’s easing of restrictions related to COVID-19 was cited by 69 percent of all respondents, with 43 percent noting that their response to business compared to 2020-21 more likely to travel. Relaxation of public health requirements. Evidence of halted travel demand has been demonstrated in the UK and India, where air travel restrictions have been eased and business travel bookings have increased.

At least 80 percent of all survey respondents said that face-to-face interactions are important for maximizing company success, maintaining relationships with coworkers and customers, professional training, and morale. For business travelers, these sentiments increased by at least 3 or more percentage points for each.

But there was less consensus on how these benefits were affected. Employed Americans were less likely to underestimate the value of virtual interactions; For example, 44 percent of adults agree that increased reliance on virtual work negatively affects productivity, compared to 64 percent of business travelers. Similarly, 65 percent of business travelers indicated that “an increased reliance on virtual work negatively affects workplace culture,” compared with 46 percent of all adults.

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